How we work
What working with us is like.
Five values guide how we work, with each other and with our clients. They shape what it’s like to have us working alongside your team.
Our values
Five values, in our own words.
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Mateship
We’re in this with you
What this means to us : Mateship
This is about putting each other first no matter what. It’s about having each other’s back. It’s about giving the benefit of the doubt to our own. It’s about putting our team before all else. It’s about trust. The second any one of us feels alone, we have failed.
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Play Fair
Honest advice, always
What this means to us : Play Fair
This is about ensuring that there is balance in the way we work. We acknowledge the hard times, and counter them through time away. We self-regulate definitions of fun, funny, and fair; we do not need to be told. We do not keep score; we simply work or play as situations demand.
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Dirty Hands
We do the real work, not just the strategy
What this means to us : Dirty Hands
This is about not hiding from the hard work. It’s about committing aggressively, and standing by our word. We all get in and do what is needed. We do whatever is best for the team, above what is best for ourselves.
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Learning > Process
We adapt as your world changes
What this means to us : Learning > Process
We understand that making mistakes is part of tech life; moving on and sharing the learning is what’s most important. We do not hide a mistake or failure. We support each other’s weaknesses and work together to deliver outcomes. We never stop learning.
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No Bullshit
Clear, practical, straight answers
What this means to us : No Bullshit
This is about us having the courage to be ourselves; in front of clients, in front of friends, always. It’s calling a spade a spade. It’s removing abstraction and simply telling it how it really is. It’s being honest, even when it’s hard. It’s not allowing the outside world to change who we are. It’s about only working with clients who ‘get us’.
Our approach
Most work moves through three stages.
Get the foundations right, make the change, then keep improving. You can start with whichever stage you need.
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Prepare
Get the foundations right. Understand where you are, where you’re going and what needs to change.
- Data health and quality audits
- Governance and privacy foundations
- Strategy, ideal customer profiles and account universes
- AI readiness
- Opportunity assessments and transformation roadmaps
Starting points: a discovery session, the Data Health Check, CustomerIQ
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Transform
Bring data, technology, people and processes together to turn plans into meaningful change.
- Integration and CRM migration
- Single customer view and identity resolution
- Digital and campaign execution
- Analytics and AI builds
- Stakeholder engagement and adoption, so new systems stick
Products and packaged services: IdentityPulse and SalesIQ, plus bespoke builds
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Succeed
Build stronger, more connected and capable organisations, ready for whatever comes next.
- Ongoing data management
- Reporting, analytics and predictive modelling
- Regular reviews of progress against the roadmap
- Ongoing support
Products and packaged services: CharityPulse, EventsIQ, MoverIQ, SMSF IQ
Our people
You work with the people who do the work.
Meet the team behind the values, from leadership to delivery, data and technology.
What’s on your roadmap that your team can’t get to?
No pressure. No obligation. Just a practical conversation.
Or call +61 2 9432 7400