The marketing world has many facets, each with its advantages and benefits. CDP, which is also known as a customer data platform, is one of these exceptional tools that can make business marketing efforts straightforward to monitor.
CDP is database software that helps organize consumer touchpoints across various websites to gather and manage customer data to improve marketing efforts. CDPs build customer-driven profiles with data from multiple sources for many systems to access effectively.
How CDPs Work
The digital world makes marketing more manageable with automated programs to customize data reporting and marketing efforts. For example, using aggregated data allows companies to target a customized audience.
Aggregated data can come from many sources, including:
- Browsing history and behavioral data
- Demographic information
- Event data
- Product usage data
- Purchases and transactional details
- Second and third-party origins
Browsing History and Behavioral Data
Professional CDP platform options incorporate tools that will gather browsing history and behavioral data of potential and existing customers. This information falls into three categories, including:
- Actions
- Reactions
- Transactions
Real-time CDP strategies can collect details about an individual’s online activity movements. These cover actions through the website, customer service communication with the organization, email click-throughs, and transaction details, including frequency, amount, abandoned cart items, and more.
Demographic Information
Detailed demographic information can be critical in pinpointing the ideal target consumer. From lifestyle and hobby details to career and family information, it can help narrow down the organization’s strategies to attract more sales from new and existing consumers.
Event Data
Any time a visitor clicks on a landing page, an automated form, or embedded links, this event data can be helpful for further research and marketing efforts. For example, click-through ratios, touchpoints from social media accounts, and rebound rates are some pertinent event data that benefit an organization’s growth and sales efforts.
Product Usage Data
The customer interactions with your product or service are valuable product usage data information. How they use your product, the duration, and when can paint a clear picture of consumer habits and needs.
Following up with existing customers on their overall satisfaction, what attributes they find helpful, and what changes they would like to see can give your company a guideline for possible advancements in your products or services.
Purchases and Transactional Details
Effective CDP solutions will track purchases by consumers but also their transactional details. Purchase details can include the date of purchase, search queries, budget parameters, and competitor’s customer needs.
Transactional elements can include any time spent browsing for a product, if the customer made any shopping cart changes in the process, or used online product comparison tools.
Multiple product selections, repeat purchases, and purchased accessories can guide organizations using this data for future promotions, offering promo codes, and engaging previous customers for repeat business.
Second and Third-Party Origins
Although many CDP marketing platform options use first-hand data from potential, existing, and past customers, other software choices can integrate second and third-party origins.
Second-party data comes from a reliable outside source that will sell their first-hand details to others for marketing efforts. Finally, third-party data originates from someone that does not have first-hand data and has purchased the information from someone before releasing it to your company.
Third-party data can be a powerful tool when combined with an organization’s first-hand data. This way, popular trends can be more visible, and consumer interests and behaviors are more apparent.
Why Are Customer Data Platforms Necessary?
Organisations can see the many benefits of using a consumer data platform as an integral part of their marketing strategies.
Advantages of using CDP marketing include:
- Constructing the ideal customer
- More effective and personalized communication
- Improve customer experiences
- Identify trends
Constructing the Ideal Customer
The more details a company can know about its customers, the better the ideal customer profile it can construct. Detailed information about the target consumer can guide companies to focusing CDP marketing for optimal success.
This profiling aids in expanding a business’ reach outside its local demographic and is helpful when companies want to go nationwide or global.
More Effective and Personalized Communication
CDP data will allow an organization to develop more effective and personalized communication with existing and potential customers. In addition, this unique approach enforces exceptional customer service with the audience, as they feel a company successfully meets their needs.
Improve Customer Experiences
Making the customer experience as straightforward as possible is a beneficial element for improving conversion rates. Additionally, smooth communication between consumers and an organization’s online platform will help build authority and gain brand loyalty and trust.
Identify Trends
A professional customer data platform will help companies identify past and recent market trends. For example, estimating a consumer’s wants and needs can keep a company ahead of the competition when focusing on possible future purchases.
The Takeaway
Using customer data platforms for enhancing marketing efforts is a step in the right direction. The integration tools and features of CDP database software can provide a wealth of information about potential, existing, and past customers and their purchasing habits.
Data collection is just one step in creating the ideal marketing strategy. Although many software programs can collect data, how an organization uses it will make the difference in being profitable and competitive.
The Marketsoft CDP platform connects to your existing data sources, whether they reside is system, database, app, or other (believe us, we’ve seen it all!) – learn more or tell us about your project today!