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Data Scientist: Sexiest Job on the Planet

By Ray Major, Smart Data Collective If you paid close attention, you could see it coming. The tortoise eventually beats the hare, but it does take time. Allow me to make my case using the following more or less chronological, non-linear and highly selective history of the modern era:   Relying on stale polling data

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The Half-Life Of Data (Infographic)

By Martin Doyle, Business2Community In business, smart leaders know that waste eats into profit. From day to day, project to project, the best way to improve your bottom line is to slash unnecessary expenses from the business’ budget. When we think of expenses, we think of cutbacks in equipment, or hiring fewer staff. How many

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Forrester: Technology and marketing disconnect is hindering customer analytics success

By Nadia Cameron, CMO A fundamental disconnect between the way technology and business teams perceive customer data is resulting in lost opportunity for marketers, a Forrester Research principal analyst claims. Fatemah Khatibloo, who sits in the group’s customer insights practice, produces research on how marketers and business can use customer data to improve engagement. She

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How to Deliver Outstanding Customer Service With Social Media

By Rebekah Radice, Social Media Examiner Are you responding to customers on social media? Do you customize your interactions with them? Your brand and online reputation depend on how you provide social media customer service. In this article you will find four ways social media conversations create an extraordinary customer experience that inspires loyalty and word-of-mouth

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Abbott brings on mandatory data retention in Australia

By Josh Taylor @joshgnosis, ZDNet Attorney-General George Brandis confirmed that the Federal Cabinet today gave in principle support for a new regime that would force telecommunications companies to retain an as-yet-undetermined amount of customer data for up to two years to allow government agencies to access without a warrant as part of law enforcement investigations.

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What data retention is, and why it’s bad

By Bernard Keane, StartupSmart With the Australian government “actively considering” data retention, and Australian Security Intelligence Organisation chief David Irvine telling a Senate committee that it is crucial to intelligence-gathering and that Australians have nothing to fear from it, it’s time for a clarifier on exactly what data retention is and the concerns it raises.

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